Enhancing your information services increases the relevance and importance of your organization to your members. The National Hempophilia Foundation and the Xavier Society for the Blind have chosen KLAS as the information resource management system to serve their membership.
Provide more membership value / Grow membership
Content can be categorized by type of user.
Individual wish lists / order status can be viewed online.
Searches can be narrowed to exclude materials previously received / ordered.
Advance orders can be placed for materials in production then shipped / transmitted automatically as soon as they become available.
Members can register for "Book Clubs" to automatically receive publications on timely topics.
Online user reviews and reading recommendations from staff can stimulate additional orders.
Users without a login can be redirected to a membership signup page.
Online searches and peak usage timeframes can be tracked to improve services.
Make core material, such as newsletters, available to the general public.
Archives of past issues can be maintained.
Details of upcoming events and fund drives can be announced.
Video clips about member services and member feedback can be offered.
Offer additional material to users with a valid login/membership.
Online ordering of electronic documents and/or hardcopy materials.
Advanced announcements of new publications.
Access to online articles and breaking news stories.
Provide availability to specific materials - such as printed conference proceedings or downloads of recorded webinars - in e-commerce mode.
Online payment and/or direct billing options.
Shipping vs billing address options.
Log of materials ordered available to the member online.
Use member interests to improve informational services.
Use membership order histories to analyze appropriate stock levels.
Monitor search terms to improve online hits and identify popular topics.
Survey members for comments and suggestions.
Another avenue to provide information resources is to allow your members to submit information to share with each other. Engage your membership by asking them to contribute valuable sites, articles, and documents to help build the repository you use KLAS to administer. Not only do your members help improve the value of the repository, they also gain visibility as a leader within the community.
urls - Links to sites that enhance rather than compete with the association's mission can be added.
.pdf files - Allow members share their own papers, research and histories with their collegues.
pictures - Share shots of local meetings or events, successful personal moments, etc.
video - Recorded training or conference sessions, interviews with members, industry relevant news clips.